August 3, 2020•109 words
What does juking the stats look like at the SAAS level?
A certain provider has what I would call a significant issue with the ability to share content to external users and have the external users able to access that content with their own licenses. Turns out this is a known issue on the provider’s end, but the issue was downgraded from issue to awareness because a cause had been identified and a fix scheduled for a future date.
But the issue still exists, the fix has yet to be applied, and the app reports as being healthy despite the fix not yet being rolled out and impacting users.