Case Study: The Transformative Power of Extended Support (2017)

Introduction:
Tim, a 55-year-old individual, found himself in a precarious situation, living alone and isolated. The challenges he faced were compounded by a sudden increase in rent initiated by his landlord, prompting Tim to seek assistance in claiming a discretionary housing payment.

Background:
Tim's application for housing support revealed the immense stress he was under, exacerbating a pre-existing brain aneurysm. In an attempt to find relief, he had resorted to self-medicating with alcohol to aid his sleep. The discretionary housing team recognised the urgency of his situation and referred him to the Link work team for further support.

Challenges:
Upon a home visit, it became evident that Tim's health and nutritional status were severely compromised. Having been transitioned from incapacity benefit to the lowest tier of employment and support allowance (ESA) four years prior, he was struggling to make ends meet. The Link team identified an administrative oversight in Tim's transition to ESA, resulting in the failure to apply appropriate premiums.

Support:
Through diligent efforts, an anytime review request was submitted, leading to a successful re-adjustment of his ESA, generating a back date over £8000 to Tim. Recognising Tim's significant limitations in managing daily living, the Link team assisted in filing a Personal Independence Payment (PIP) application, but regrettably, it was initially denied.

Consultations:
The Link worker collaborated with Tim in articulating his challenges to his GP, who subsequently referred him to a specialist neurologist. Despite this additional medical evidence, a mandatory reconsideration was also met with rejection. Undeterred, a PIP appeal was filed, with Tim receiving representation from the wider welfare advice team.

The Link worker continued to provide invaluable support, helping Tim restructure his budget, ensuring consistent rent payments, and guiding him towards volunteering opportunities with a local homelessness charity. With the support relationship spanning over a year, the Link worker furnished additional observational evidence to fortify the PIP appeal submissions. Furthermore, the Link worker attended the Tribunal hearing, offering both emotional support and crucial witness testimony.

As a result of this concerted effort, Tim was granted Personal Independence Payment for daily living, inclusive of the additional severe disability premium. This victory was accompanied by a substantial backdated payment of just over £5000, with an ongoing award secured for the next five years.

Conclusion:
Over the course of nearly two years, Tim's life underwent a profound transformation. Through consistent and comprehensive support, he came to recognise his inherent value and the willingness of people to listen to his needs. An avid reader and walker, Tim is now a familiar figure in the community, dedicating his time to volunteering at libraries and nurturing local community gardens. This case underscores the pivotal role that extended support can play in reversing the downward spiral of mental and physical health, ultimately empowering individuals to reclaim their lives.