Chris Guerin

I recently read Lou Downe's Good Services, How to Design Services That Work While there's a lot of great detail and examples in the book, I simply want to share the 15 attribures that make a good service is a list. Just by reading through these one-by-one, you can take inventory of a service you manage, or are building, and see how it stacks up. A good service: Is easy to find Clearly explains its purpose Sets the expectation a user has of it Enables a user to complete the outcome they ...