15 Attributes of Good Services
April 5, 2020•176 words
I recently read Lou Downe's Good Services, How to Design Services That Work
While there's a lot of great detail and examples in the book, I simply want to share the 15 attribures that make a good service is a list. Just by reading through these one-by-one, you can take inventory of a service you manage, or are building, and see how it stacks up.
A good service:
Is easy to find
Clearly explains its purpose
Sets the expectation a user has of it
Enables a user to complete the outcome they ...
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