Chatbots are an excellent way to increase customer loyalty and retention. HuskyJam, in their recent article, mentions that businesses that implemented a chatbot software could sell more via chat. Many customers prefer to communicate with someone before buying, whether it is an AI-powered software or a live person.
Answers to common questions are all they need, and software can reduce your pre-sales staff's load by helping consumers decide.
It's up to you to choose if you would like to have an AI-powered software (it is more expensive) or just a bot with canned replies (that is cheaper).

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